Rest assured with our IHG Clean Promise:
Good isn’t good enough – we’re committed to high levels of cleanliness. That means clean, well maintained, clutter free rooms that meet our standards. If this isn’t what you find when you check-in then we promise to make it right.
As the world adjusts to new travel norms and expectations, we have enhanced the experience for our hotel guests by redefining cleanliness and supporting your personal wellbeing throughout your stay.
Reception: Reduced contact at check-in, touchless transactions, sanitizer stations, sanitised key-cards, paperless check-out
Public Spaces and Facilities: Additional deep cleaning of high touch surfaces, social distancing, ‘last cleaned’ charts, best practices for pools, fitness centers and lounges
Guest Room: Visible verification of sanitised items (e.g. glassware, remote control), reduction of in-room furnishings/high-touch items, new laundry protocols
Food & Beverage: New standards and service approach to buffets, banquets, room-service and catering