The Holiday Inn Vanuatu Resort

Cleaning Promise

Throughout the COVID-19 pandemic, our team has remained committed to working with our local and trusted health and safety organisations Vanuatu to implement additional measures to ensure the wellbeing of our guests and colleagues.

Building on this work, we have implemented the IHG Clean Promise, where the rigorous cleaning procedures of our IHG Way of Clean program has been expanded and developed with experts from Ecolab and Diversey – both world leaders in hygiene and cleaning technologies and services.
we are enhancing the travel experience by redefining cleanliness. We assure you that good isn’t good enough. We’re committing to the highest levels of cleanliness that meets your standards and gives you greater confidence and peace of mind. And if that isn’t what you find when you check-in, then we promise to make it right.

What extra cleaning measures are in place?

Rest assured with our IHG Clean Promise:

Good isn’t good enough – we’re committed to high levels of cleanliness. That means clean, well maintained, clutter free rooms that meet our standards. If this isn’t what you find when you check-in then we promise to make it right.

As the world adjusts to new travel norms and expectations, we have enhanced the experience for our hotel guests by redefining cleanliness and supporting your personal wellbeing throughout your stay.

Reception: Reduced contact at check-in, touchless transactions, sanitizer stations, sanitised key-cards, paperless check-out

Public Spaces and Facilities: Additional deep cleaning of high touch surfaces, social distancing, ‘last cleaned’ charts, best practices for pools, fitness  centers  and  lounges

Guest Room:  Visible verification of sanitised items (e.g. glassware, remote control), reduction of in-room furnishings/high-touch items, new laundry protocols

Food & Beverage:  New standards and service  approach to buffets, banquets, room-service and catering

Supporting  the  Wellbeing  of Guests and  Colleagues including:

Enabling the personal wellbeing of guests and colleagues is key. IHG is working closely with a team of medical experts at the world-renowned Cleveland Clinic to develop guidance and resources for hotel teams on returning to work and keeping guests safe in this new environment, which may include:

  • Cleanliness information in hotels and on IHG’s booking channels
  • Social distancing operating procedures and signage
  • Guidance on the use of protective equipment as necessary by hotel colleagues
  • Updated colleague training and certification
  • Availability of individual guest amenity cleaning kits
  • Hand sanitizer and disinfecting wipes available in guest rooms and at high-touch points throughout hotels